Refund & Cancellation Policy

1. Visitors

We do not charge visitors. Any advance or payment you make for a hall or room is made to the venue, and its refunds and cancellations follow the venue's own terms. Please agree them with the venue before you pay.

2. Venue plans

• Plans are prepaid for a month or a year. You can stop at any time by not renewing; your listing stays live until the end of the period you paid for.
• Fees for a period that has started are not refundable, except as below.
• Duplicate or mistaken payments (for example, paid twice for the same period, or charged an incorrect amount) are refunded in full.
• If we cannot list your venue (for example, the listing is not approved) within 7 days of your first payment, you may ask for a full refund of that payment.
• If we remove a listing for breaking our Terms of Use, fees already paid are not refunded.
• Free days and promotional periods have no cash value.

3. How to ask for a refund

Email us with your venue name and receipt number within 30 days of the payment. Approved refunds are paid back to the original payment method (or by bank transfer for cash payments) within 7–10 working days.

4. Contact